Run the GSI report (Instructions here: ). Include what you have done and attached the KAV log (C:\kworking\KAV\ kav_install.log).
This is often enough for the agent to function. By default the agent will use the system account for credentials. Make sure the Test will result in Passed.
Agent procedures are run in order and stuck scripts will prevent new scripts from running ( Agent Procedure> Manage Procedures> Agent Procedure Status or KLC> Agent Data> Pending Procedures) Cancel any stuck agent procedures.
To run the installation please remove third-party software using Microsoft Windows tools”) “Kaspersky Endpoint Security 10 for Windows Setup cannot be performed, because some third-party application is already installed on the host: McAfee Anti-Virus File System Filter Driver. Open file with text editor and see if it names any conflicting AV software. Look for log “avpsetup.rpu” in C:\kworking\kav\”. If the install fails and won’t verify, check to make sure all components of previous AV are removed.
If you are working with Kaspersky (KAV), here are a few basic troubleshooting steps from our Virtual Administrator support Guru, Jim Bulger:ġ) Check to see if the install was successful but script timed out before verification Installing Anti-Virus can often be a little painful.